Company Policy

Please read our terms and policies carefully before engaging our services. By making payment, you agree to all terms mentioned below.

About MindArena.in

MindArena.in is a website builder company founded by Shane Elahi. We help offline businesses like schools, coaching institutes, hospitals, hotels, gyms, restaurants, and mobile shops build their online presence.

Technologies used: HTML, CSS, JavaScript and PHP (if required).

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Payment Policy

50% advance payment before project starts
50% payment before website goes live
No refund after project work has started
Domain & hosting charges are non-refundable

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Revision Policy

Up to 5 minor revisions are free
Extra revisions charged at ₹50 per change
Major design changes may incur additional cost
Revisions must be requested within 30 days

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Delivery Policy

Delivery within 24 hours after receiving complete content
Delay in content submission will extend delivery timeline
We work 7 days a week - No holidays!
Working hours: 10:00 AM to 7:00 PM daily

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Scope of Work

Responsive (Mobile-Friendly) Website
Basic SEO Setup
Contact Form Setup
Social Media Integration
Basic Speed Optimization

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Not Included

SEO ranking guarantee
Paid advertisements management
Content writing (unless agreed)
Logo design (unless agreed)
Custom graphic design

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Maintenance Policy

Minor updates: Text, image, phone/address
Major updates: Design, new section (extra charge)
Regular backups included in management plan
Security monitoring included

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Hosting & Domain

Domain may be registered in client's or company name
Renewal charges based on current market price
Non-renewal may result in suspension
Domain transfer available after full payment

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Ownership Clause

After full payment, website ownership transferred to client
Mindarena may use the project in portfolio
Source code provided after full payment
Third-party assets may have separate licenses

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Data & Security

We take reasonable security measures
Not liable for third-party hacking or server downtime
Regular security updates applied
Client responsible for password security

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Confidentiality

Client data and credentials remain confidential
No sharing of client information with third parties
NDA available upon request
Secure data handling practices

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Support Policy

Support available via WhatsApp and Email
Response time within 24 hours
Emergency support for critical issues
Support hours: 7 days a week, 10 AM to 7 PM

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Legal Disclaimer

Mindarena reserves the right to modify pricing
By making payment, client agrees to all terms
Disputes subject to local jurisdiction
Force majeure clauses apply

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Important Notice

Mindarena reserves the right to modify pricing and policies with prior notice. By making payment, the client agrees to all terms mentioned above. We recommend reviewing these policies periodically for any updates.

Have Questions About Our Policies?

Feel free to contact us for any clarifications or concerns.

Call Us: +91 9334115484 Email: ask@mindarena.in